A: The system only processes orders when your personal information is entered correctly. Please check if you have entered your correct address, correct telephone number and your correct email address.

In the unlikely circumstance that all the information is correct but it still shows empty at the Checkout, please give us a call on 0870 850 1797 or send us an email to sales@naturesense.co.uk.

Q: Can I place my order on the phone?  

A: Yes, absolutely. Please get your credit/debit card ready and ring 0870 850 1797, we will do the rest for you.

Q: I find this symbol “∞” under “Stock” at Checkout, does that mean that the products are not in stock?

A: No. This symbol means these products are in stock. Products that are sold out will be clearly marked “Out of Stock” on the product page and show "0" under "Stock" at the checkout.

Q: What if I want to pay by Cheque or Postal Order?

A: You can do so absolutely. There are three options on the "Payment" section at the Checkout, you can choose either "Postal Order Form", "Worldpay online secure payment". or "Paypal". The Postal Order Form is the option for payment by Cheque/Postal Order. Please print it out and post it to us with your Cheque/Postal Order made payable to "Naturesense" or email it to us with the title of "Cheque to follow". As soon as the Cheque/Postal Order has cleared, we will dispatch the order to you. 

Q: Can I get the items delivered to another address rather than my invoice address? 

A: Yes, you can. There is a section at the Checkout requesting to confirm your delivery address before proceeding to payment. You can edit your new delivery address there. But we can only offer this service when you provide us with your home telephone number on registration.

Regretfully, for Paypal users, we can only deliver the goods to your invoice address under the Seller Protection rule of Paypal.

Q: I bought two products of the same kind, but the colour looks quite different from one to the other, does that mean one of them have gone off?

A: No. They are perfectly Okay. The reason that the colour varies is because the natural ingredients collected in different seasons show different colours. It reflects the pure nature of the product. You will find a lot of our creams do vary a lot in colour. 

Q: Do you have catalogues?

A: We do not do full catalogues although we do distribute fliers to Naturesense customers from time to time when there are promotions/big savings available.